Organic Sourdough Chocolate /  Freshly Slaughtered beef available again!!! Freshly Slaughtered chickens back again!!!    Fresh organic produce ( YELLOW SQUASH and RED POTATO) are available NOW !!!!

 

Hello to All Members

 

Hello To All members,
 
We would like to remind our  members and to the people who would like to join our co-op ;
 
If you live in a house we need you to have a cooler available for us on delivery day(just like you have your mailbox ,if delivery will be late at night or early morning or you will not be home at the time of delivery for conveinence for both of us,so we do not ring your bell and wake you up ,or if you go out the cooler is there to accept your food in your absense.
 
If you are picking up ,then orders are to be picked up Saturday or Sunday's at any of the  NYC locations.
 
Regarding delivery time,we would like to state that we cannot tailor delivery time for each  member ,this is impossible. Delivery time is never exactly the same every week. For anyone who is a new  member or wondering how our delivery schedule works, its based on our  member  route , we deliver from early morning up untill late night usually past 12am. If you do not feel comfortable leaving a cooler out if your delivery will be late at night or early morning or you will not be home at the time we will be delivering, then we would like to warn that our co-op will probally not please you. Again,If you live in a house or an apt where you have area for a cooler,please supply us one. We also do not do custom delivery timing. 
 
For apartment dwellers you may not be able to leave a cooler out then maybe finding a nice neighbor to accept your food and pay us ould be an option as well.
 
 
For anyone who is a new  member  or wondering how our delivery schedule works, its based on our member route , we deliver from early morning up untill late night usually past 12am,sometimes into the following day.Even though you may receive your order usually around the same times every week,we cannot guarantee that it will stay around that time. If you do not feel comfortable leaving a cooler out if your delivery will be late at night or early morning or you will not be home at the time we will be delivering, then we would like to warn that our co-op will probally not please you and we advise to not place an order. 
 
Cancellations should be made before confirmation email is received . After we send out the order confirmation email,orders are placed and picked up without any prepayment. We have a minimum order amount of $15.00 (or depending on where you live) Please Note That , We Are NOT Responsable For Stolen/Losted Payments Left in Coolers/Mailbox etc.,IF THERE IS NO PAYMENT AVAILABLE ON DELIVERY,WE WILL NOT LEAVE THE ORDER.
 . 
 
Cancellations -   Cancellations should be made before confirmation email is received .... To cancel an order , sign into your account and click "My Cart" then delete all the items from the cart........ If you have issue's deleteing your order by following those steps then you may email the cancelation to ( info@uddermilk.com & moazfouda@gmail.com ) or to call 973 413 9585.you will need to provide your full name ,address and name of your zone 
After we send out the order confirmation email,orders are placed and picked up without any prepayment.
PLEASE NOTE : If we have not received any cancelation notification,or cancelation is made after "cut off day " or no one is available to receive the order and no cooler with payment left or our driver is not able to access the building/complex due to a locked lobby etc. , the customer is responsible for 50% payment of the undelivered order, on next order.
 
 
 
Minimum Order -     We have a minimum order amount ,depending on where you live.
Please Note That , We Are NOT Responsable For Stolen/Losted Payments Left in Coolers/Mailbox etc.,IF THERE IS NO PAYMENT AVAILABLE ON DELIVERY,WE WILL NOT LEAVE THE ORDER.
 
 
Ordering - Any delivery instructions should be typed into the "Comment Section" on the ordering page. We require that any delivery instructions be typed in to the "Comment Section" at Checkout and no later so we can ensure the assigned driver is aware in advance.
Failure to leave clear delivery instructions at Checkout may result in the driver not being able to deliver the order.
 
 
 
Payment -  Payment is on delivery. Cash only . Please Note That , We Are NOT Responsable For Stolen/Losted Payments Left in Coolers/Mailbox etc.,IF THERE IS NO PAYMENT AVAILABLE ON DELIVERY,WE WILL NOT LEAVE THE ORDER.
 
 
Receipts - We do not give out paper receipts unless requested in the comment section of the order.Order history is always available to view under "My Orders" when logged in to the website. We can also email scanned attachment of the original delivery invoice which you may print out ,on request.
 
 
The Product -   We would like to advise you that the raw dairy items we get are subject to change in consistency and texture from time to time. Please note that these are fresh from the farm products made in small batches. Again,texture and consistency of any item may vary from time to time.
We cannot guarantee all items ordered will be available on delivery.Since we deal with small family farms,certain items may be unavailable at times.
Season also has an effect on product availability. 
 
 
Delivery Day - We would like to ask of you to make sure the phone numbers you have supplied under your details on sign up are phone numbers that we can reach you directly at.We need all  members  to be available to answer their phone on delivery day.
Customer is responsible for making sure that their delivery info is correct and up to date including : address,phone number,email .
 
We also kindly request that, you please leave your outdoor lights on so we can find your number on the street.

We may need to cancel the delivery if we cannot find your house.

 

IF THERE IS A RETURN WE NEED THE PRODUCT IN HAND WITH A REASONABLE AMOUNT OF PRODUCT LEFT IN THE CONTAINER.WE CANNOT ACCEPT CONTAINERS OF PRODUCTS BACK THAT ARE ALLMOST EMPTY AND SOMEONE SAYS THAT IT WAS NO GOOD

INSPECT YOUR FOOD WHEN IT ARRIVES ,TASTE IT.AGAIN IF IT IS NOT RIGHT CALL US AT 862-264-6747.EMAILS WILL NOT BE ACCEPTED FOR RETURNS I HAVE TO SPEAK WITH YOU OVER THE PHONE REGARDING YOUR MATTER.

WE WILL THEN PICK IT UP THAT NIGHT  AND ISSUE YOU A REFUND FOR THE FOLLOWING WEEK.

 

 
Thank you.
Sincerely,
Udder Milk Creamery Co-Op
Any questions? Call Us - (862)-264-6747- (973) 413 9585
ALSO YOU CAN EMAIL ANY PROBLEMS OR QUESTIONS TO :     beesting4u2007@yahoo.com    (KATHY)
 

 

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